Return Policy

At magic-trader.net, our steadfast commitment is to offer exceptional educational packages that bring joy to our valued patrons. However, we recognize that situations may arise, prompting refund requests. To address this with utmost fairness and transparency, we’ve established a comprehensive refund policy supported by a straightforward process.

Eligibility for Refund:

1. Digital Products: Refunds apply to digital educational packages directly purchased from our website, magic-trader.net. For those acquiring physical products, please refer to our Shipping and Return Policy for guidance.
2. Timeframe: To qualify for a refund, submit your request within 30 days from the original purchase date.
3. Reason for Refund: We request a valid reason for your refund request. Whether it’s technical issues, dissatisfaction with content, or other legitimate concerns hindering your progress, your feedback is crucial in shaping our services.

Non-eligible Circumstances:

1. Completion of Course: Refunds won’t be granted if a significant portion of the course has been completed or if you have already obtained a certificate of completion.
2. Violation of Terms: Refunds won’t be issued for violations of our terms of service, including unauthorized account sharing, unauthorized distribution of course materials, or fraudulent activities.

Refund Process:

1. Refund Request: To initiate the refund process, reach out to our customer support team at admin@trader.cleanscenebh.com within the specified 30-day period. Include your order details, reason for refund, and any relevant supporting documentation.
2. Evaluation: Our team will carefully assess your refund request based on the provided information. If further insights are needed, we may contact you.
3. Refund Decision: Once evaluated, we will promptly inform you of the approval or rejection of your refund request. If approved, your refund will be processed within 30 to 90 business days using the original payment method.

Partial Refunds or Credits:

In exceptional cases, we may extend partial refunds or credits for unused portions of the package, solely at our discretion.

Contact Us:

For any questions or concerns about our refund policy, reach out to our customer support team at admin@trader.cleanscenebh.com. We are dedicated to providing unparalleled assistance and clarification.